Optimisation
Customer-journey optimisation
Where partners lose the most customers between first contact and a completed case — and what the data shows about it.
Drop-off rarely happens where teams expect it to. Granular, stage-by-stage reporting usually tells a different story than intuition does.
Valifi's members area surfaces drop-off analysis alongside matching and bureau performance, so optimisation decisions are based on a partner's own funnel, not an industry average.